Shipping & Dispatch...
X-Gamer™ Prides itself on efficient and friendly customer service complete with transparent policy. Thank you for considering or ordering any of our branded energy & focus products. Welcome to the revolution!...
Terms and Conditions of Sale
By using our website and/or placing an order for goods and/or registering as a member of our website you confirm your agreement to our terms and conditions set out here >
• Orders placed before 2PM Monday - Friday will be dispatched the same day excluding Bank Holidays.
• Any next working day shipping service applies to orders placed between Monday - Thursday, orders placed any time after 2pm on Thursday will be dispatched on Friday to be delivered on the following Monday, excluding Bank Holidays. (Saturday is not classed as a working day).
• If for any reason there is a delay in shipping your order, X-Gamer™ will contact you as soon as possible to inform you of any issue.
• Unfortunately we cannot offer next day service to the following UK Postcodes; AB30-38, AB41-56, FK17-21, G83, HS1-9, IV1-99, KA27-28, KW, PA20-99, PH15-99, PO[30-41], IM1-99, TR21-25, JE, GY, BT1-99.
• Unfortunately we do not currently offer any next day delivery services to customers outside of the UK.
• Please Note - Any next day courier service is not 100% guaranteed. X-Gamer™ cannot be held responsible for any delays caused by the carrier or a delay within their system i.e Breakdown or Peak Periods.
UK Delivery Options…
• Royal Mail ‘Standard’ Delivery (Non Tracked Or Signed For) - 3-5 Working Days
• Royal Mail ‘Signed For’ Delivery (Partially Tracked) - 3-5 Working Days
• Express, Next Working Day - (Fully Tracked & Signed For. Restrictions apply, see dispatch above)
European Delivery Options…
• Royal Mail European Standard (Non Tracked Or Signed For) 4-10 Working Days.
European delivery costs will be displayed at checkout. Price will vary depending on your shipping location and weight of the item or items.
International Delivery Options (Non UK or European Countries)…
• Royal Mail International Standard (Non Tracked Or Signed For) 7-12 Working Days.
International delivery costs will be displayed at checkout. Price will vary depending on your shipping location and weight of the item or items.
Note* - We are currently working on express & tracked services for non UK countries, coming soon.
Estimated Delivery Times and Costs…
Times will vary depending on your countries import regulations and postal service. We advise that you check with your state carrier for an estimate on how long it takes to ship items from the UK to your country. You may also be contacted by the courier regarding delivery information as well as estimated delivery times. Alternatively and where available you can track your parcel via the Carrier company's website with the tracking number that has been provided.
Delivery costs vary depending on shipping location and weight of items purchased. The X-Gamer™ website checkout process will calculate and display your shipping cost information. No purchase necessary.
A delay in your item being dispatched could be for a number of reasons including:
• A decline of payment or non cleared payment related issue.
• Order has missed the dispatch time of 2pm (Monday-Friday).
• A delay with the carrier (for example severe weather conditions).
• Error with stock items. X-Gamer™ will notify of any delay in shipping your order.
The goods will be delivered to you, the buyer, at the address provided by you on the order form.
The risk in the goods shall pass to you upon [such delivery taking place/payment being charged to your debit or credit card account in accordance with these terms and conditions].
Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused.
The price of the goods does not include, and we are not responsible for, any duties, taxes or other levies payable on the arrival of the goods in any country outside of the United Kingdom and such duties, taxes and levies are the responsibility of you, the buyer.
We shall not be liable to you, the buyer, for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practical. If however we have not delivered the outstanding goods within 7 days from the first date of delivery you, the buyer, shall be entitled to cancel the order for the outstanding goods.
You, the buyer, will inspect the goods as soon after delivery as is reasonably practicable and will notify us by e-mail of any shortages, defects in the goods or other complaint within 5 working days from the date the goods were delivered. IF YOU, THE BUYER, FAIL TO COMPLY WITH THIS CLAUSE WE WILL NOT BE HELD LIABLE IN RESPECT OF ANY SHORTAGES, DEFECTS OR OTHER COMPLAINT WHICH SHOULD HAVE BEEN BROUGHT TO OUR ATTENTION WITHIN THIS PERIOD.
In the unfortunate event that your item has not arrived by the expected delivery date we advise that you first contact your local postal or courier depot to ensure the goods are not awaiting collection, please also ensure that no calling cards or notes have been left stating that a delivery had been attempted. Instructions on what to do next will be provided on the calling cards if this is the case. In the event that no card has been left please, contact your local depot for further information. X-Gamer™ shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. If required, we advise you check costs of calling any number before doing so, especially from mobiles.